The NHS has a comprehensive complaints procedure which applies to all NHS organisations.

From 1 April 2009, the NHS complaints procedure has been simplified.

Complaints regarding NHS care in the West Midlands

NHS West Midlands does not have a direct role in complaints regarding NHS care. If you are unhappy with care provided under the NHS, you should first contact the Patient Advice and Liaison Service (PALS) or Complaints department in the relevant hospital or Primary Care Trust.

If you have made a formal complaint to a Trust or Primary Care Trust and are not happy with the response, the next step is now the Health Service Ombudsman (which has replaced the Healthcare Commission's role in the NHS complaints procedure).

www.ombudsman.org.uk          Phone: 0345 015 4033 (Mon-Fri, 8:30am-5:30pm)   Fax: 0300 061 4000

   E-mail: phso.enquiries@ombudsman.org.uk

Write to:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
LONDON
SW1P 4QP